Published by Hero System Inc., Toronto, Ontario. Last updated October 7, 2026. Questions: info@growwithhero.com or (289) 901-2136.
Refunds, cancellations and rescheduling
The short version
- Free Fit Call: nothing is charged. Reschedule or cancel anytime before it starts.
- Public workshop seats: full refund or a free transfer up to 7 days before the workshop. Inside 7 days, move your seat to another date or send someone in your place.
- Team training and AI security training: with 7 or more days’ notice, reschedule once at no charge or cancel for a full refund if no custom prep has been delivered.
- 1:1 AI training (C$295 per 90-minute online session, or C$995 for 4 sessions): cancellation terms are confirmed in writing when you book.
- AI readiness and AI security assessments, and the AI use policy & secure setup: full refund if you cancel before the kickoff session. Once the kickoff has happened, the fee covers work already delivered. For the policy & setup, the terms are confirmed in your written quote.
- Consulting and custom AI integrations after an assessment: the terms are confirmed in your written quote.
- Course: not on sale yet. Its refund rules below apply once it launches.
- If Hero cancels or moves anything you paid for, you choose: a full refund or a free new date.
Prices and payment
All prices are in Canadian dollars, before tax. GST or HST applies, plus QST for Quebec clients where it applies. No card is charged on this website. Hero confirms each paid booking by email and sends an invoice or a payment link. The price that applies is the one on your invoice or in your signed proposal.
Free Fit Call and Free AI Hour
| Action | What happens |
|---|
| Reschedule | Anytime before the start. Use the reschedule link in your Cal.com confirmation email, or email info@growwithhero.com. |
| Cancel | Anytime, using the cancel link in your Cal.com confirmation email. No fee. |
| No-show | Hero may send a short follow-up and invite you to rebook. Repeated no-shows may limit free bookings. |
| Refund | Nothing is charged, so there is nothing to refund. |
Public workshop seats
| Timing | What you can do |
|---|
| 7 or more days before the workshop | A full refund, or a free transfer to another date or another person. Your choice. |
| Fewer than 7 days before | Move your seat to another date, or send someone else in your place. A cash refund inside 7 days is only given if Hero cancels, or as a goodwill exception. |
| After the workshop starts | No cash refund. |
| Hero cancels or moves the date | A full refund, or a free seat on a new date. Your choice. |
Course (when it launches)
- Full refund if you cancel in writing at least 7 days before the first live session, and before course materials are sent to you.
- No cash refund after materials are sent or after you attend any live session, unless Hero cancels the group. Then you choose a full refund or a free place in the next group.
- The 3 months in the member group that come with the course are not refundable once the group starts.
Team training and AI security training (private sessions)
| Timing | What you can do |
|---|
| 7 or more days before the booked date | Reschedule once at no charge, or cancel for a full refund if no custom prep materials have been delivered. |
| Fewer than 7 days before | Reschedule if the calendar allows. If you cancel, Hero may keep a fee for custom prep already done. Hero tells you that amount in writing before you pay. |
| After custom materials are delivered or the session starts | No cash refund, unless Hero does not deliver the agreed session. |
| Hero cancels or the trainer is unavailable | Reschedule at no charge, or a full refund. Your choice. |
A grant or other funding decision does not change these rules.
AI readiness and AI security assessments, and the AI use policy & secure setup
- Reschedule the kickoff session at least 48 hours ahead, using your Cal.com link or by emailing info@growwithhero.com.
- Cancel before the kickoff session for a full refund.
- Once the kickoff session has happened, the fee covers work already delivered and is not refunded.
- AI use policy & secure setup: the same rules apply, counted from its kickoff session. The exact terms are confirmed in your written quote.
Rescheduling anything else
- Calls and sessions booked on Cal.com: use the reschedule or cancel link in your confirmation email, or email info@growwithhero.com with your name, the booking time, and the change you want. Hero aims to reply within 1 business day.
- If Hero has to move a paid session, Hero tells you as early as possible. You choose a new time or a full refund for that session.
How to ask for a refund
Email info@growwithhero.com with your name, the invoice or receipt number, what you bought, and why. Hero aims to reply within 2 business days. Approved refunds go back to the original payment method where the payment provider allows it.
Please contact Hero before filing a chargeback so the problem can be fixed. Unfounded chargebacks may lead to services being paused.
What this page does not cover
- Hero does not promise a specific amount of time saved or any business result.
- If a signed proposal or statement of work says something different, the signed document applies.
- This page is governed by the laws of Ontario and the applicable laws of Canada. It does not take away any rights you have under consumer protection law that cannot be waived.
Contact
Hero System Inc. Email: info@growwithhero.com. Phone: (289) 901-2136. Mailing address: Hero System Inc., 2967 Dundas St. W. #212D, Toronto, ON M6P 1Z2.